There are lots of hosting providers on the market today, however most of them are resellers who have restricted resources, especially in terms of support. One of the ways to distinguish them is the option to get in touch with the company over the phone. The level of support that you will have through this particular method of communication varies depending on the supplier - some provide you with expert telephone support, many others offer common and customer support only since some issues are more time-consuming and it is more convenient to be resolved via a support ticket, especially when the situation has to be escalated. However, it's good to find that you could always contact your website hosting provider because there are plenty of small-scale issues that can be resolved effortlessly and in a timely manner through a phone call, not mentioning that you'll be able to get additional information regarding the services before you become a client.
Phone Support in Hosting
Since we have live telephone support 14 hrs daily, you're able to get in touch with us and talk to one of our customer support agents to get more info about the hosting services that we provide and ensure that our servers meet the system requirements for your websites before buying anything. For your convenience, we now have phone numbers on three different continents so you are able to call the one closer to you - in the USA, Great Britain or Australia. If you are already an existing customer, you can call us about general and billing matters, and even about some technical ones. If the trouble is strictly technical or it needs more time to analyze, you will have to use our ticketing system, that will allow both you and our technical support crew to track the info provided by either side.
Phone Support in Semi-dedicated Hosting
We provide live phone support 14 hours per day as a part of the support services for each and every semi-dedicated server package that we supply. As some issues are more complex and time-consuming, you will need to open a ticket if you experience such a problem, but for all of the general, billing or minor tech issues you can always call us and we will assist you instantly so as to save you the time you will need to spend on opening a support ticket. Even if you don't have an account yet, you'll be able to find out whether you can host your internet sites on our leading-edge cloud platform or you're able to get any other general info about our semi-dedicated services. We have local phone numbers in the United States, the United Kingdom and Australia as well as a worldwide number, which means that you are able to call the one that is nearer to where you live.