If you ever have any queries about your hosting package or you experience a problem with your websites, you will have to get in touch with the respective hosting provider’s customer support team. It may not matter how soon they’ll reply if you have a generic enquiry, but an issue such as a thwarted software application update, for example, may result in your site becoming broken or unreachable on the Internet. And the longer you have to wait for the support team to help you, the longer the website will be out of order. In case you offer goods or services online, any downtime will negatively affect your website and you may lose existing or prospective clients. Lots of web hosting providers, primarily resellers, answer emails and tickets within 24 hours, but in the digital epoch that’s much too long, since clients will rarely return to a site that isn’t functioning properly for lengthy periods of time.
One-Hour Response Guarantee in Hosting
Our guaranteed max response time for any customer support ticket that you open or any e-mail that you write is only sixty minutes, even in case you contact us during weekends and public holidays. Whatever the nature of your inquiry or problem may be, we’ll lend a hand right away and will give you the required info to fix any problem with your websites. The actual response time normally does not surpass fifteen to twenty minutes, which implies that you can forget about waiting for hours on end to get an issue solved or what is even worse than that – waiting a whole day only to obtain a reply that more info is required while nothing is sorted out. We’ll give you assistance without any delay just because we understand exactly how invaluable time can be in the dynamic digital era. The sixty-minute response time guarantee applies to any technical or billing enquiry that you might have with regards to our hosting services.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you submit a trouble ticket via your web hosting Control Panel or write an email relating to your semi-dedicated server, you’ll obtain a reply within no more than one hour. You can get in touch with us at any time in regards to general, technical or billing issues and given the fact that we’re available 24x7x365, you will always receive assistance in a timely manner. Depending on the specific issue or question, we will give you more information, sort out the problem if it has been caused by something that is within our reach or instruct you on what actions to take if you need to adjust a given setting for a web application that we don’t have access to. You can forget about waiting around for a day for each answer. The fact is, in most cases we respond to emails and tickets within 20-25 minutes max.