A live chat is among the ways of communication offered by some hosting suppliers as a part of their support service. Depending on the provider, the chat can be used for billing, pre-sales and/or tech assistance. This method of contact is quicker than a support ticket and it makes it much less likely to misunderstand or misspell something as compared to a telephone call with a representative. In addition, when the issue that you have needs some time to be investigated and resolved, you are able to do something else meanwhile instead of just waiting, like you would have to do if you call. Also, you can use a live chat support service without spending a dime as long as you have Internet accessibility even if your web hosting supplier is situated in another country and they don't have a local telephone number you can call.
Live Chat Support in Hosting
Along with the telephone and ticket support, we offer live chat support as well. You can contact us every day, including weekends and holidays, and we will give you more info about the hosting services that we provide in case you are not among our customers yet, or about general and billing questions when you already have a user profile. Though for entirely tech matters you have to open a trouble ticket to our technical support team, since such issues will require extra time to be dealt with, you can still contact us through our live chat for some tech details. For example, we can help you set up an email address in your e-mail client or troubleshoot a variety of issues, saving you considerable time. Even when our phone lines are already off for the day, you will be able to speak with a live person.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we supply is accessible every single day, even on weekends and holidays. It is the perfect way to learn more details about our semi-dedicated hosting in case you do not have an account yet or to get some issue resolved if you're a customer and our customer support agents will assist you right away regardless of the time of the day you join our chat. In case you're unsure which plan is more suitable for your web sites, in case you need advice whether you should order a specific upgrade and how to obtain it or if you experience problems installing an e-mail account on your computer, you're able to contact us and we'll supply you with the required information quickly. Our live chat is online even after our telephone lines are off for the day, so if you have an account here, you can be sure that you will always enjoy instant help with any question or issue that comes up.