If you have ordered a web hosting plan and you’ve got some questions about a given feature/function, or if you have encountered some issue and you need support, you should be able to touch base with the respective client service staff. All web hosting providers deploy a ticketing system regardless of whether they offer other methods of contacting them aside from it or not, since the best way to deal with an issue most often is to open a ticket. This form of correspondence makes the responses sent by both sides easy to track and allows the support team representatives to escalate the case in case, for example, a system administrator has to become involved. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which means that you need to have no less than two different accounts to contact the technical support staff and to actually administer the hosting space. Constantly switching from one account to the other can often be a drag, not to mention the fact that it requires quite a while for the majority of hosting companies to answer the tickets themselves.
Integrated Ticketing System in Hosting
With a hosting from our company, you will never need to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any trouble ticket whilst you are browsing through your website files or configuring different account settings. The ticketing system is being monitored 24-7-365 by our customer care team representatives and the response time is maximum one hour, but it rarely takes more than twenty minutes to receive assistance. In contrast with some other hosting companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you wish and ask for information in relation to any technical or billing problem. On top of that, you can read a number of articles, which will help you resolve the most commonly encountered complications yourself.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve got a semi-dedicated server account with our company and you’d like to get in touch with our client support team, you’ll be able to submit a ticket straight from your Hepsia hosting Control Panel instead of using an entirely different technical support platform like you’ll need to do with most web hosting companies out there. Our integrated ticketing system will allow you to send a new ticket without any effort and to look through older tickets using a clever search box. Besides, you’ll be able to take a look at the applicable knowledgebase articles that our system will present to you in accordance with the category that you pick for your new ticket. You can perform all these things without logging out of your Control Panel at any moment, which suggests that if you encounter any challenge or have a question, you can contact our technicians and resolve the problem at hand within the hour via one single platform.