The customer support that you'll receive from your hosting supplier is really important, no matter if you have pre-sales questions and you aren't a client yet, or you've got a technical issue with a current account. Timely and correct information regarding a question or a problem can save you lots of time and efforts, not mentioning that this can often be a sign that you are ordering from an actual hosting provider and not from a reseller. When you buy a hosting account from a company that doesn't own its servers and it can't access them right away, it's very likely that you will wait for a few days so as to get an answer to any kind of query, so your web sites may remain offline for quite some time. However, a company which provides numerous options for communication and has a tech support staff that is available at any time can assist you right away and help you limit or totally avoid any downtime and prospective losses.
24/7 Customer Support in Hosting
The customer and tech support services for all of our hosting packages are twenty-four-seven, which means that you can forget all about waiting for several days in order to receive assistance. In case you aren't our client yet, you can call us, chat with an agent or send an e-mail. If you currently have an account, you are able to open a support ticket on top of the other three options for contact. You'll be able to choose the most suitable way to contact us depending on what your location is or the device you use. We can easily assist you for almost any webhosting-related query that you may have or problem that you may experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even then the max reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Hosting
You are able to try our support services even before you obtain a semi-dedicated server account from us as we have phone and online chat support for pre-sales, billing and common questions. Our agents can assist you to choose the right package or give you info about our servers, to check whether the system requirements for your sites are met. When you're an existing customer, you will also be able to contact us through e-mail or through our ticketing system, which is accessible from the Hepsia web hosting Control Panel. We warrant that any time you use these 2 methods of correspondence, you will get a response within a maximum of 1 hour and that’s 24/7, which includes weekends and public holidays. In case you've employed the website hosting services of other suppliers, even large ones, you are able to compare the reply time due to the fact that it ordinarily takes an entire day for them to take care of a ticket.
24/7 Customer Support in VPS Web Hosting
Each virtual private server package that we offer features 24/7 customer and technical support, so if you encounter any issue with the pre-installed software on your machine or you have any pre-sales or basic questions, you will be able to get in touch with us at any moment, even holidays and weekends. For your benefit, we offer different ways of communication - telephone support with a couple of local numbers around the globe, live chat, emails plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech problems because it'll be easier to keep track of what's going on. The maximum guaranteed reply time for all of the e-mail messages and tickets is 60 minutes, however it hardly ever takes that long to receive help. When you obtain the Managed Services upgrade that we provide, our admins will also assist you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers Hosting
If you obtain a dedicated server through our company, you're able to contact us anytime using a number of channels and the maximum time that you will have to wait for an answer is up to 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is present 24/7 no matter if it is a holiday or a weekend and we will assist you with anything related to the apps which are pre-installed on the server. To get in touch with us about a technical matter, you're able to open a ticket through the Help section of your billing Control Panel or you can send us an email message. In case you have any kind of general questions or you would like to find out about our solutions before you order, you can take advantage of our live chat or you could call one of the local numbers that we have in different countries around the globe. If you'd like to receive help with third-party software that you are unable to deploy or run properly, you will be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.