A One–Hour Response Time Guarantee
All your support requests will be attended to in maximum one hour after the ticket or email is submitted. If your issue calls for further assistance from a server administrator, we will forward the trouble ticket or the email to the person in charge and will leave a note to inform you that more time will be needed for reaching the best solution. And if you make use of our Optional Managed Services package, any of the server management tasks included there will be performed whenever you desire.
A Topflight Customer Support Service
If you need help with our Web Control Panel or with any of the apps that we’ve installed on the dedicated hosting server for you, don’t hesitate to touch base with the tech support staff at any moment via the ticketing system. In addition, in case you require help managing your dedicated hosting server, you can make use of the Optional Managed Services package, which includes weekly OS updates, troubleshooting and software installation procedures, server monitoring and rebooting procedures, backup storage space, etc.
An Intuitive Help Section
Every Linux dedicated hosting server is equipped with our cost–free Web Control Panel, which boasts an extensive knowledgebase and a selection of educational video tutorials. Whenever you require help while working with the Web Control Panel, just hit the Help or Videos buttons situated in the upper right corner.