A 99.9% Server Uptime
We’ve built our hosting system using reliable hardware and significantly customized software. Our sysadmins have installed a customized version of SELinux on our servers in order to guarantee optimal protection and dependability. We’ve set up a number of distributed denial–of–service protection tools together with highly effective firewall software to make sure our network is impenetrable and safe.
All hosting services plans offer a 99.9% server uptime guarantee. And no matter which datacenter you select, our guarantee remains unchanged.
A 99.9% Network Uptime
If you’d like to supply a high–quality hosting service, you can scarcely count on the default network configuration in a datacenter. We have set up our very own custom network in order to ensure a faster–than–the–speed–of–sound connection speed with the outside world.
And because of this, regardless of which data centers you select: our USA based datacenter, our United Kingdom based datacenter, in our Finland based datacenter, in our East Europe based datacenter or our Australia based datacenter, you can enjoy an assured 99.9% network uptime. And this guarantee is available with all web hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
Just like with any other service, when it’s your cash at risk, you cannot feel truly safe. That is why, with all our cloud hosting plans we offer a 30–day money–back guarantee. In the event that you do not feel content with our web hosting service or in case you need to use a bit more powerful web hosting solution, like a VPS web hosting or even a dedicated hosting services – we’ll give you a full refund, with no concealed fees or reimbursement charges.
24/7 Technical Support
We’ve diligently chosen each individual member of our 24x7 support department to ensure that we can offer you the best possible support service that you can get. Each of our tech support engineers has many years of experience dealing with web hosting accounts behind his back, so they know very well what they are doing. And they’re available to you 24–7 – you’ll be able to touch base with them whenever you want and they will reply as soon as possible.
Their average support ticket response time is under 20 minutes, whilst with other web hosting suppliers you need to wait around for days. Moreover, we offer a 1–hour response time guarantee. Regardless of what happens, your enquiries will be replied to within 60 minutes.